You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Most orders are posted within 24 hours, however we cannot post on Sundays/ Bank holidays. All orders are securely packaged and you will be provided with a tracking number upon dispatch.
For special delivery requests please contact us prior to delivery or leave your comments in the ‘order comments’ section.
You will receive an email containing your tracking number once your order has been dispatched.
We offer two forms of shipping, a courier service which usually takes 1 week and registered mail that takes between 15-21 days to arrive. Please contact us before ordering to arrange for a specific delivery method.